Product Return Policy

Technical Support

For technical support on a Cimetrics product, please contact Cimetrics or an authorized reseller in your region. Have the product model and serial number available, along with a description of the problem. We will contact you by phone or email the next business day. If we are unable to resolve the problem with the hardware product that you purchased from Cimetrics, you may be given a an RMA number so that the product may be returned for repair or evaluation.

Technical support is available Monday-Friday from 9 a.m. until 5 p.m. EST, excluding holidays.

Exchange and Return Period

You may exchange or return your item anytime from the original purchase date within 30 days for all hardware products, subject to the following conditions:

  • Products have to be returned in a resalable condition and must have all accessories originally provided.
  • Shipping charges are not eligible for a refund.
  • There will be a 2 to 4 week processing time for providing refunds to eligible customers.
  • A restocking fee of 25% will be assessed for all returns that are accepted.
  • You must contact Cimetrics or an authorized reseller in order to obtain an RMA number prior to returning a product.

After 30 days, no returns will be accepted and no refunds will be provided.

Non-Returnable Items

Some items cannot be returned, including:

  • Products that have been purchased with a digital license (software key).
  • Products that are not returned in a resalable condition.
  • Products that do not have all accessories originally provided.
  • BACstac software products

Warranty Repair

Products under warranty that were not subjected to misuse or abuse will be repaired or exchanged at no charge to the customer. The customer, however, pays for shipping the product back to Cimetrics. If Cimetrics determines that the product was misused or abused, Cimetrics will provide the customer with a quotation for repair after evaluating the problem.

Non-Warranty Repair

Repair charges are based on the nature of the problem, and are determined following evaluation by Cimetrics. Customers pay the cost of shipping the defective product to Cimetrics and will be invoiced for the repair cost and return shipment charges. No repair will be performed without customer approval.

Returning Hardware Products for Repair

You must have an RMA number to return a product. Once you have contacted product support and received an RMA number, return the product to us, freight prepaid, with the RMA number clearly marked on the exterior of the package. If possible, reuse the original shipping box and packaging. Ensure that antistatic bags and appropriate packing materials are used. Cimetrics is not responsible for any damage incurred due to improper packaging or due to loss/damage during shipment to Cimetrics.  Ship the product, freight prepaid, to Cimetrics or to the reseller from which it was purchased.

cimetrics.com Legal Terms and Conditions

June 29, 2016

cimetrics.com (the "Site") is owned by Cimetrics Inc. ("Cimetrics").

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE.  YOU MAY NOT USE THIS SITE IF YOU DO NOT ACCEPT THE TERMS AND CONDITIONS.

Terms of Use

The information herein provided is for general informative purposes only, and no warranties or representations are made with respect thereto. The information may contain inaccuracies or typographical errors.  The information provided is subject to change at any time, and without notice. Changed information may include, but is not limited to, technical specifications and pricing. Binding declarations are only given after detailed enquiries.

BECAUSE THE INFORMATION IS NOT WARRANTED, ALL LIABILITY FOR THE ACCURACY OF THE INFORMATION IS EXPRESSLY EXCLUDED.

IN NO EVENT SHALL CIMETRICS, ITS OFFICERS, DIRECTORS, EMPLOYEES, PARENTS, AFFILIATES, SUCCESSORS OR ASSIGNS, BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE CIMETRICS SITE, WITH THE DELAY OR INABILITY TO USE THE CIMETRICS SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE CIMETRICS SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE CIMETRICS SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF CIMETRICS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE CIMETRICS SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE CIMETRICS SITE.

Passwords

If you have been given a Password in order to gain access to certain information on this Site, or any other affiliates’ website, then you agree, as a condition of receiving said Password, that you shall keep the Password confidential. You shall only disclose the Password to your employees or agents who have a need to know. You are solely responsible for all activities that occur using your Password.

If you become aware of any unauthorized use of your Password, you agree to notify Cimetrics immediately.  Cimetrics reserves the right to revoke your Password access at any time for any reason whatsoever.

Copyrights and Trademarks

All information provided on the web pages of Cimetrics.com is protected by copyright. It is prohibited to copy, process, modify or commercially distribute this information without the express written permission of Cimetrics.

Analytika, Infometrics, Metermetrics, BACstac, BACstac/DN, and BAS-o-matic are trademarks or registered trademarks of Cimetrics.  The Analytika, Cimetrics, Infometrics and Metermetrics logos are trademarks or registered trademarks of Cimetrics.  All other trademarks are owned by their respective companies.

Links to Other Websites

This Site may from time to time contain links to other websites ("Linked Site") or other Internet information sources ("Third Party Source"). These links are provided solely as a convenience to users of this Site and do not constitute an endorsement, sponsorship or recommendation by Cimetrics.  Each Third Party Source or Linked Site may have its own terms of use and privacy policy. Cimetrics is not responsible for the content, availability, or policies of any Linked Site or Third Party Source, or any additional links contained therein.

Privacy

Please read the privacy policy for this Site, which is incorporated into these Terms and Conditions by reference.