Tel: +1-617-350-7550

Cimetrics Security Center

Report a Vulnerability

At Cimetrics, we consider the security of our systems a top priority. But no matter how much effort we put into system security, there can still be vulnerabilities present.

If you discover a vulnerability, we would like to know about it so we can take steps to address it as quickly as possible. We would like to ask you to help us better protect our clients and our systems.

Please do the following:

  • E-mail your findings to secure@cimetrics.com. Encrypt your findings using our PGP key to prevent this critical information from falling into the wrong hands.
  • Do not take advantage of the vulnerability or problem you have discovered, for example by downloading more data than necessary to demonstrate the vulnerability or deleting or modifying other people's data,
  • Do not reveal the problem to others until it has been resolved,
  • Do not use attacks on physical security, social engineering, distributed denial of service, spam or applications of third parties, and
  • Do provide sufficient information to reproduce the problem, so we will be able to resolve it as quickly as possible. Usually, the IP address or the URL of the affected system and a description of the vulnerability will be sufficient, but complex vulnerabilities may require further explanation. It is important to include the following details:

    - The products and versions affected
    - Detailed description of the vulnerability 
    - Information on known exploits 

What we promise:

  • We will respond to your report within 30 days with our evaluation of the report and an expected resolution date,
  • We will handle your report with strict confidentiality, and not pass on your personal details to third parties without your permission,
  • We will keep you informed of the progress towards resolving the problem,

We strive to resolve all problems as quickly as possible.

PGP Public Keys

Use the Cimetrics public PGP key to encrypt email with sensitive information and to verify that security communications and files/packages sent by Cimetrics are genuine.

You can also find Cimetrics public key in public directory servers:  PGP Global Directory, MIT PGP Public Key server and https://keys.openpgp.org/

Active Date:  August 25, 2021
Expiration Date:  August 25, 2022
Key Type:  RSA
Key Size:  4096/4096
Finger Print: 

17AE EC0C 9A4F E340 9E3F 92E7 62DE A172 5AA0 B812

User ID:  security@cimetrics.com

You can download this key or copy-and-paste the text below.


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The Cimetrics PGP key has an operational life span of one year. When we generate a new key, it will be available from this web page. All our PGP keys will be archived to facilitate the validation of previously-signed messages.